Notices

For Pharmacy Times Notices please click here.

TITLEDATERECIPIENTS
CM Medi-Cal Care Coordination File Review Tool and Data Dictionary06/21Medi-Cal IPAs
Billing Code Guidance – Phototherapy and Photochemotherapy06/20All Dermatology Providers
DHCS EVV Office Hours – July 1st, 11th, 19th & In-Person Summer Events06/20EVV Impacted Providers, Individual Nurse Providers & CBAS 
Human Papillomavirus (HPV) Vaccination – Member Incentives and Best Practices Webinar Invitation06/17Family Practice, General Practice and Pediatric physicians
REMINDER - 2024 Global Quality P4P Program – CAIR2 Participation Requirement06/17All GQ P4P Participating PCPs
REMINDER - Individual Provider Taxonomy Required for CCA Billing06/14All IEHP Covered (CCA) Providers
ALERT -Authorization Errors on June 14, 2024, Requiring Resubmission!06/14Direct PCPs & Specialists, All BH, BHT & VIsion Providers
Juneteenth Holiday – Wednesday June 19th06/12All IEHP Providers & IPAs
ACTION REQUIRED: 2024 HIV/AIDS Specialist Survey06/11All IEHP Direct PCPs and Specialists
Cologuard Home Screening Kit - IEHP Plan Risk06/11All Medi-Cal IPAs
Daily IEHP Outbound 834 File Delay06/11IEHP 834 Trading Partners
May 2024 Pharmacy & Therapeutics Update06/11All IEHP Pharmacy Providers
Measles Outbreak Signage for Waiting/Exam Rooms Available for Download06/07All PCPs and IPAs
DualChoice (HMO D-SNP): Known Billing Issue06/05All IEHP Pharmacy Providers
Community Supports (CS): Improved Referral Submission Process06/05All PCPs. Specialists, BH Providers and IPAs
DHCS EVV Office Hours – June 10th, 21st, 24th + In Person Summer Events06/05EVV Impacted Providers, Individual Nurse Providers and CBAS
Interim Changes – Provider Policy and Procedure Manuals for IEHP Covered - May06/05All IPAs, Hospitals, PCPs, Specialists, Ancillary, BH and BHT Providers
Interim Changes – Provider Policy and Procedure Manuals for IEHP DualChoice (HMO D-SNP) - May06/05All IPAs, Hospitals, PCPs, Specialists, Ancillary, BH and BHT Providers
Interim Changes – Provider Policy and Procedure Manuals for IEHP Medi-Cal - May06/05All IPAs, Hospitals, PCPs, Specialists, Ancillary, BH and BHT Providers
2024 OB P4P Program – Manifest MedEx Connectivity Deadline Extension06/03IEHP OB/GYN Providers
REMINDER - Initial Health Appointment (IHA) Roster06/03Medi-Cal PCPs and IPAs

TITLEDATERECIPIENTS
New DHCS Drug Use Review (DUR) Board Educational Articles05/31All IEHP PCPs, All IEHP Pharmacy Providers
Primary Care Roster – Members Who Have Not Visited PCP in Prior 12 Months05/31All Direct PCPs
Care Plans and Health Risk Assessments (HRAs) Reminder05/31All PCPs, Specialists, SNFs, ICF/DDs, & CBAS
New IEHP Provider Manual Policy Search Available May 30, 202405/30All IEHP Providers and IPAs
Behavioral Health Training Webinar05/30All BH Providers
Behavioral Health Treatment Training Webinar05/30All BHT Providers
Provider Website Redesign Phase II Updates05/29All IEHP Providers
Month-End IEHP Outbound 834 File Update (Non-CCA)05/28All 834 Trading Partners
Updated D-SNP Detailed Notice of Discharge Letter05/23All Medicare IPAs
2024 Urgent Care + Wellness Quality Incentive Program– Billing Clarification05/21IEHP Urgent Care Providers
Your Feedback Matters! SB 525: Minimum Wages: Health Care Workers05/20All FQHCs, Rural Health Clinics, Urgent Cares and Ambulatory Surgery Centers
Memorial Day Holiday05/20All Providers & IPAs
DHCS EVV Office Hours – May 29th05/17All EVV Impacted Providers and Individual Nurse Providers
Referral Restrictions for Non-IEHP Covered (CCA) Vision Providers05/17All Vision Providers
NEW -Transitional Care Services - Single Point of Contact Team05/16 ICF/Developmentally Disabled – Continuous Nursing
NEW -Transitional Care Services - Single Point of Contact Team05/16Intermediate Care Facility (ICF)/Developmentally Disabled
NEW -Transitional Care Services - Single Point of Contact Team05/16Intermediate Care Facility,  ICF/Developmentally Disabled-Habilitative, ICF/Developmentally Disabled-Nursing, Nursing Facility
REMINDER - 2024 Global Quality P4P Program – CAIR2 Participation Requirement05/15All GQ P4P Participating PCPs
2024 Global Quality P4P Program – Manifest MedEx (MX) Connectivity Reminder05/14IEHP – Global Quality P4P PCP Participants
Now Available – Respond to IEHP Direct Grievances via the Provider Portal05/13All Direct PCPs
Governor Releases State Budget Revision05/10All Providers
Please Join Us! Equity, Diversity, Inclusion, & Access Training - May 2205/10All IEHP Providers & IPAs
Family Planning Augmented Rates05/10All IPAs
REMINDER Diversity, Equity and Inclusion (DEI) Survey – Process Measure05/10All Medi-Cal PCPs
2024 OB P4P Program – Payment Methodology Overview05/08All OB/GYNs
REMINDER: IEHP Interpreter Services – Benefit for Members!05/08All Providers and IPAs
April 2024 IEHP Covered Pharmacy and Therapeutics Update05/07All IEHP PCPs, All IEHP Pharmacy Providers
REVISED/RETIRED - UM Authorization Guidelines05/07All IPAs and Medical Directors
Academic Detailing Services Now Offered05/07All IEHP PCPs, All IEHP Pharmacy Providers
April - Interim Changes – Provider Policy and Procedure Manuals for IEHP Covered (CCA)05/07All IPAs, PCPs, Specialists, Ancillary, BH and BHT Providers
April - Interim Changes – Provider Policy and Procedure Manuals for IEHP DualChoice (HMO D-SNP)05/07All IPAs, PCPs, Specialists, Ancillary, BH and BHT Providers
April - Interim Changes – Provider Policy and Procedure Manuals for IEHP Medi-Cal05/07All IPAs, PCPs, Specialists, Ancillary, BH and BHT Providers
UPDATE Final Data Submission Deadline – May 10, 2024 for 2023 Global Quality P4P Program05/03All GQ P4P Participating PCPs and IPAs
REMINDER - PCPs Must Submit Auths for Ancillary Services for IEHP Covered (CCA) Members05/03All IEHP Covered (CCA) PCPs
REMINDER – Early Start Program – Refer and Review05/01All Medi-Cal PCPs and IPAs

TITLEDATERECIPIENTS
CMS Preclusion List – May04/29All Medicare IPAs
Maternal Wellness Event Flyer04/25All PCPs, OBs, Family Planning and BH Providers
Month-End IEHP Outbound 834 File Update (Non-CCA)04/24All 834 Trading Partners
DHCS ICF/DD Office Hours – April 25th04/23All ICF/DD Providers
Public Health Advisory has been issued for Cao Bôi Trĩ Cây Thầu Dầu04/19All PCPs 
Global Quality P4P IPA DEI Survey Reminder + Survey Overview04/19All Medi-Cal IPAs
Registration Fee Supplemented for WPath GEI Online Foundations Course04/19All PCPs and Specialists
REMINDER: Diversity, Equity and Inclusion (DEI) Survey – Process Measure04/18All Medi-Cal PCPs
New DHCS Drug Use Review (DUR) Board Educational Articles04/16All IEHP PCPs
March - Interim Changes – Provider Policy and Procedure Manuals for Medi-Cal04/16All Medi-Cal IPAs, PCPs, Specialists, Ancillary, BH & BHT Providers
March - Interim Changes – Provider Policy and Procedure Manuals for IEHP DualChoice (HMO D-SNP)04/16All IEHP DualChoice (HMO D-SNP) IPAs, PCPs, Specialists, Ancillary, BH & BHT Providers
March - Interim Changes – Provider Policy and Procedure Manuals for IEHP Covered (CCA)04/16All IEHP Covered PCPs, Specialists, Ancillary, BH & BHT Providers
REMINDER - 2024 Global Quality P4P Program – CAIR2 Participation Requirement04/15All Global Quality P4P Participating Providers
RESPONSE REQUIRED - Diversity Equity and Inclusion Pre-Training Survey04/12All Medi-Cal PCPs
Billing and Services not Requiring Prior Auth - IEHP Covered (Covered CA)04/09IEHP Covered (CCA) BH Providers
2024 Urgent Care + Wellness Quality Incentive Program - Payment Delay04/09All Urgent Care Providers
My Life. My Choice. - An Online Advanced Care Planning Program for DualChoice (HMO D-SNP) Members 04/05All DualChoice (HMO D-SNP) PCPs & IPAs

TITLEDATERECIPIENTS
Respiratory Syncytial Virus (RSV) Vaccine Timing Guide03/29All Medi-Cal PCPs
REMINDER - 2024 CAHPS Member Satisfaction Survey – Member Satisfaction Begins with You03/29All PCPs & IPAs
Update - Grace Period Reporting Codes Added to Outbound CCA 834 File Layout03/29IEHP Covered (CCA) 834 Trading Partners
RESPONSE REQUIRED - Diversity Equity and Inclusion Pre-Training Survey03/29All Medi-Cal PCPs
Interim Changes – Provider Policy and Procedure Manuals03/29All PCPs, Specialists, Ancillary, BH, BHT Providers & IPAs
2024 Updates ITC - Protocols for Emergency and Post-Stabilization Care for IEHP Members03/29California Hospitals
CMS Signature Requirement Guidelines for Member Medical Records03/29All PCPs, Specialists, BH Providers & IPAs
2024 Global Quality P4P Program Coder/Biller Workshop Invite03/28Global Quality P4P Medi-Cal & CCA PCPs
CMS Preclusion List - April03/28All Medicare IPAs
2024 Urgent Care + Wellness Quality Incentive Program Guide – Update03/28IEHP Medi-Cal Urgent Care Providers
Complex Case Management (CCM) Program – Severe Chronic Conditions03/28All Medi-Cal PCPs, Specialists, BH & IPAs
REMINDER - AI First Annual Healthcare Conference03/26All Providers
Month-End IEHP Outbound 834 File Update (Non-CCA)03/26834 Trading Partners
DHCS EVV Office Hours – April 4th & 30th03/25All EVV Impacted Providers and Individual Nurse Providers
Please Join Us! Launching Our Monthly Equity, Diversity, Inclusion & Access Series03/22All Providers & IPAs
CANCELLED! IPA Provider Finance Experience Meeting on March 27, 2024 - DOFR03/22All Medi-Cal IPAs
IEHP Outbound 834 File Delay - Non IEHP Covered (CCA)03/22834 Trading Partners
IEHP Outbound 834 File Delay03/21834 Trading Partners
Jimmo Settlement Coverage and Training Policies 03/21All Medicare IPAs
Global Quality P4P Program – NEW 2024 Interim Reports for PCPs03/20Global Quality P4P PCP Participants
2024 Global Quality P4P PCP Program Guide  Updates03/20Global Quality P4P PCP Participants
IEHP Single Point of Contact Team and Alpha Split03/20All Hospitals and Skilled Nursing Facilities (SNFs)
IEHP Transportation Services – Appointments03/19All Hospitals and Skilled Nursing Facilities (SNFs)
Additional Field Added to BH Referral for Continuity of Care 03/19IEHP Covered (CCA) BH Providers
DHCS ICF/DD Office Hours – March 22nd & April 25th03/18Intermediate Care Facilities for the Developmentally Disabled (ICF/DD)
2024 CAHPS Member Satisfaction Survey – Taking Place Now!03/15Medi-Cal IPAs & PCPs
REMINDER: 2023 Global Quality P4P Program Final Data Submission Deadline is April 1, 202403/15IEHP – All Global Quality P4P PCP & IPA Participants
IE 12th Annual Legislative Forum on March 22nd03/15All PCPs, Specialists, BH, BHT, Vision providers and IPAs 
Access Standards – Appointment Availability – BH Providers03/15All BH Providers
REMINDER - 2024 Global Quality P4P Program – CAIR2 Participation Requirement03/15All GQ P4P Participating PCPs
REMINDER - 2024 IEHP DualChoice (HMO D-SNP) Plan Benefits03/15All IEHP DualChoice (HMO D-SNP) PCPs, Specialists, Visions Providers and IPAs
Training Road Show Announcement + Flyer - EVV Providers03/13All EVV Providers
CORRECTION: Enhanced Care Management Benefit - New Populations of Focus Included 03/13All Medi-Cal PCPs
RETIRED - UM Authorization Guideline03/12All IPA Administrators and Medical Directors
REVISED/RETIRED – UM Authorization Guidelines03/11All IPA Administrators and Medical Directors
Change Healthcare Outage - Clearinghouse Services Impacted_Out of County Hospitals03/07Contracted Hospitals (Outside Riverside and San Bernardino Counties)
Change Healthcare Outage: Clearinghouses Impacted - RelayHealth and Emdeon03/05All PCPs, BH Providers, IPAs, Vision and BHT Providers 
February 2024 Pharmacy & Therapeutics Update03/05All IEHP PCPs, All IEHP Pharmacy Providers
Potential Quality Incident (PQI) and Critical Incident Reporting Form03/01Hospitals and Sub-Acute Facilities
Potential Quality Incident (PQI) and Critical Incident Reporting Form03/01Long Term-Care Facilities (Community-Based Adult Services, Congregate Living Health Facility)
Potential Quality Incident (PQI) and Critical Incident Reporting Form03/01Long Term-Care Facilities (Intermediate Care Facility, Intermediate Care Facility(ICF)/Developmentally Disabled)
Potential Quality Incident (PQI) and Critical Incident Reporting Form03/01Long Term-Care Facilities (ICF/Developmentally Disabled–Continuous Nursing, ICF/Developmentally Disabled-Habilitative)
Potential Quality Incident (PQI) and Critical Incident Reporting Form03/01Long Term-Care Facilities (ICF/Developmentally Disabled-Nursing, Nursing Facility, Skilled Nursing Facility)  

TITLEDATERECIPIENTS
Change to Telehealth Medicare Reimbursement2/29IEHP DualChoice (HMO D-SNP) Providers
DELAYED - Month-End IEHP Outbound 834 File2/29834 Trading Partners
2023 and 2024 D-SNP Model of Care Incentive Program Guide Updates2/29All Medicare IPAs
Congressman Jay Obernolte Virtual Presentation on March 8th2/27Riverside and San Bernardino County PCPs and Specialists  
Month - End  IEHP Outbound 834 File Update2/27834 Trading Partners
New! 2024 Global Quality P4P Coding Resource Tool2/26All PCPs
REMINDER - Medication Reconciliation Letter Available on Provider Portal2/23DualChoice (HMO D-SNP) PCPs
2024 OB P4P Program Guide Update Flu Immunization Measure2/23All OB/GYN Providers
REMINDER - AI First Annual Healthcare Conference2/23All Providers
Updated Medi-Cal Letter Templates - NOA2/22All Medi-Cal IPAs
REMINDER - 2024 Global Quality P4P Program – CAIR2 Participation Requirement 2/21All Medi-Cal PCPs
IEHP UM Department Availability2/20All PCPs, Specialists & BH Providers
Medi-Cal for Kids and Teens (EPSDT) Provider Training2/16All Medi-Cal Providers
DELAYED - Daily IEHP Outbound 834 File2/16834 Trading Partners
Important - Institutional 837 Processing Update2/16837 Trading Partners
REMINDER - Required - Multi-factor Authentication (MFA) – February 21, 20242/16EVV Impacted Providers and Individual Nurse Providers 
Volunteer Healthcare Professionals Needed - 2024 Coachella Valley Free Healthcare Clinic2/15Coachella Valley PCPs & Specialists 
Pharmacy Options Due to Rite Aid Closure in Needles CA2/15City of Needles-Adjacent Providers
Updated D-SNP Coverage Decision Letter Templates2/12All Medicare IPAs
Presidents' Day Holiday2/12All Providers & IPAs
Updated Care Coordination File Review Tool2/09All Medi-Cal IPAs
Updated D-SNP Care Management Review Tool2/09All Medicare IPAs
2024 Member Incentive FAQ Medi-Cal Child Programs2/09All Medi-Cal PCPs & IPAs
Effective Immediately – Change to PT Authorization Process to Avoid Potential Overutilization2/07All Contracted Physical Therapy Groups
DELAYED - Daily IEHP Outbound 834 File2/06834 Trading Partners
Interim Changes - Provider Policy and Procedure Manuals2/05All IPAs, PCPs, Specialists, ANC, BH and BHT Providers
Provider Manual Acknowledgement of Receipt (AOR) Winners2/02All IEHP Providers
Updates to Medi-Cal Eligibility Renewal (AER) Rosters and Alerts2/01All Medi-Cal PCPs & IPAs
Revised Pre-Service Denial Reason Matrix (D-SNP) Form2/01Medicare IPAs
DELAYED - Month-End IEHP Outbound 834 File2/01834 Trading Partners
New DHCS Drug Use Review (DUR) Board Educational Articles
2/01All PCPs

TITLEDATERECIPIENTS
Academic Detailing Services Now Offered 1/31All PCPs
Action Required - Signed Data Sharing Agreement (DSA) Required for CA Data Exchange Framework (DxF)1/30Selected Providers
REMINDER - Living the Mission Awards Nomination Due January 31st 1/30All Providers and IPAs
2024 OB P4P Kick-Off Meeting 1/30Medi-Cal OB/GYNs
NEW! Medi-Cal Expansion Initiative effective January 1, 2024 – Adults Aged 26 through 491/30All Providers and IPAs
2024 Urgent Care + Wellness Quality Incentive Program Guide Update!1/29Medi-Cal Urgent Care Providers
2024 OB P4P Program Guide Update!1/29Medi-Cal OB/GYN Providers
2023 Global Quality P4P Program Guide - Additional Updates!1/29Medi-Cal PCPs and IPAs
January 2024 Provider Newsletter - Heartbeat - Now Available Online1/26All Providers
Provider Quality Performance Learning Guide1/26All PCPs and IPAs
Referral and Claims Status - Multiple Matches1/25All Providers
Updated Medi-Cal UM Referral Universe Form1/25Medi-Cal IPAs
Month-End IEHP Outbound 834 File Update1/24IEHP 834 Trading Partners
Finalized Administrative Risk (FAR) Score Available for all Members1/24All PCPs and IPAs
Required - Multi-Factor Authentication (MFA) – February 21, 20241/24EVV Impacted Providers and Individual Nurse Provider
Access Standards – Appointment Availability – PCPs & OBs1/23All PCPs and OBs
Access Standards – Appointment Availability – Specialists1/23All Specialists
Access Standards – Appointment Availability – BH Providers1/23All BH Providers
UPDATE: Walgreens Human Papillomavirus (HPV) Vaccination Support1/22All Medi-Cal PCPs and IPAs
REMINDER - Living the Mission Awards Nomination Form1/22All Providers
REMINDER - AI First Annual Healthcare Conference1/22All Providers
Complex Case Management (CCM) Program - Severe Chronic Conditions1/19Medi-Cal IPAs, PCPs, Specialists and BH Providers
DHCS EVV Office Hours – February 1st, 5th & 13th1/18EVV Impacted Providers and Individual Nurse Provider
REMINDER- One (1) DHCS EVV Update Coming February 2024!1/18EVV Impacted Providers and Individual Nurse Provider
Updated D-SNP Letter Templates1/18All Medicare IPAs
Individual Provider Taxonomy Required for CCA Billing1/17All IEHP Covered CA Provider
2024 Urgent Care + Wellness Quality Incentive Program Guide Release1/17IEHP Medi-Cal Urgent Care Providers
Connect with WIC on Zoom 1/11Medi-Cal PCP's OB/GYN's and BH Providers
WPATH Standards of Care Version 8 Available Online1/11All PCPs, Specialists, BH and IPAs
REMINDER -  Webinar: D-SNP Model of Care, ECM-Like Services, HRA, & TOC Update1/11Medicare IPAs
2024 OB P4P Kick-Off Meeting1/11Medi-Cal OB/GYNs
Updates to Diabetic Testing Supplies - Effective January 1, 20241/10All IEHP PCPs, All IEHP Pharmacy Providers
Updated Medi-Cal Letter Templates1/09All Medi-Cal IPAs
IEHP HOLIDAY - Martin Luther King Jr. Day1/08All Providers
RESCHEDULED: IPA Provider Finance Experience – DOFR Review and Provider Targeted Rate Increase1/05All Medi-Cal IPAs
UPDATE- 2023 Global Quality P4P Program - Data Submission Deadlines!1/05All GQ P4P PCP Participants
Webinar: D-SNP Model of Care, ECM-Like Services, HRA, & TOC Update1/04All Medicare IPAs
Upcoming Webinar: Contolling High Blood Pressure Best Practices 1/04All IPAs
Dyadic Care Services and Family Therapy Benefit1/04Select IEHP Providers
REVISED/RETIRED – UM Authorization Guidelines1/03All IPAs
REMINDER: 2023 Global Quality P4P Program – Data Submission Deadlines!1/03All GQ P4P PCP Participants
New IEHP Covered Claims Payer ID & P.O. Box Address           1/03All IEHP Covered CA Providers
DHCS EVV Office Hours - January 9th, 18th & 24th1/02EVV Impacted Providers and Individual Nurse Providers 

TITLEDATERECIPIENTS
NEW! Referral Request Process Updated 12/29PCPs, BH, & BHT Providers 
Welcome to IEHP - Resources for ICF/DD Providers12/29All ICF/DD Providers
CORRECTION: Medicare P4P Programs - IMPORTANT CHANGES for 202412/29IEHP Direct D-SNP PCPs 
Global Quality P4P PCP Program - 2024 Program Guide Release!12/28All Medi-Cal PCPs
Global Quality P4P IPA Program - 2024 Program Guide Release!12/28All Medi-Cal IPAs
2024 OB P4P Program Guide Release!12/27All Medi-Cal OB/GYN Providers
D-SNP Model of Care Incentive Program - 2024 Program Guide Release12/27IEHP D-SNP IPAs
IEHP Direct Stars Incentive Program - 2024 Program Guide Release!12/27IEHP Direct D-SNP PCPs
REMINDER - Two (2) DHCS EVV Updates Coming In 2024!12/27EVV Impacted Providers and Individual Nurse Providers 
REMINDER -Upcoming Webinar- Controlling High Blood Pressure Best Practices12/27All IPAs
2023 Global Quality P4P Program Guide - Updates!12/26All Global Quality P4P PCP & IPA Providers
2023 Urgent Care + Wellness Quality Incentive Program Guide-IMPORTANT CHANGES12/22All Medi-Cal Urgent Cares
Cancelled and Rescheduled: IPA Provider Finance Experience –Review of DOFR, Provider Targeted Rate Increase (TRI) and Subcontracted Network Certification12/22All Medi-Cal IPAs
Updated Referral Universe Excel Form12/21All Medi-Cal IPAs
REMINDER: Diversity, Equity, & Inclusion Training - Due December 31, 202312/21All IEHP Providers and IPAs
New IEHP Covered Claims Payer ID & P.O. Box Address12/21All CCA IEHP Providers
NEW! Grievance & Appeals Roster Added to Provider Portal12/20All Direct PCPs
2024 Urgent Care + Wellness Quality Incentive Program - Update12/20Medi-Cal Urgent Care Providers
2023 Urgent Care + Wellness Quality Incentive Program Guide!12/20Medi-Cal Urgent Care Providers
IEHP 2023-2024 Holiday Hours12/19All IEHP Providers and IPAs
Updated: IEHP Pre-Service Denial Reason Matrix12/19All Medicare IPAs
DHCS Provider Webinar - SNF WQIP Data12/15All SNFs
CORRECTION: Medicare P4P Programs - IMPORTANT CHANGES for 202412/15IEHP Direct D-SNP Primary Care Physicians (PCPs) 
DHCS Provider Webinar - Targeted Rate Increase12/15All PCPS, OBs, and BH Providers
2023 IEHP Direct Stars Incentive Program - Data Submission Deadlines!12/15IEHP Direct D-SNP PCPs
UPDATE: 2023 Historical Data Submissions Deadline12/14All PCPs and IPAs
REMINDER: Diversity, Equity & Inclusion Training - Due December 31, 202312/14All IEHP Providers and IPAs
DUR Board Educational Articles12/14All Specialists and Medi-Cal PCPs
2024 GQ P4P PCP Kick Off Meeting Invite12/13All Medi-Cal PCPs
2024 GQ P4P IPA Kick Off Meeting Invite12/13All IPAs
Living the Mission Awards Nomination Form12/13All IEHP Providers
Upcoming Webinar: Controlling High Blood Pressure Best Practices 12/12Medi-Cal & Medicare IPAs
Quality Improvement Rotavirus Vaccine Update  Rotarix Liquid Formulation12/12All Medi-Cal PCPs, Specialists & IPAs
REMINDER - Training Alert - IEHP Covered BH Provider Webinar Invitation12/11IEHP Covered BH
REMINDER - Training Alert - IEHP Covered BHT Provider Webinar Invitation12/11EHP Covered BHT
Enhanced Care Management (ECM) Provider Feedback Survey12/06Select Medi-Cal Providers
IPA  - PM Interim Changes- November12/05All IPAs
Walgreens Human Papillomavirus (HPV) Vaccination Support12/04All Medi-Cal PCPs and IPAs
TRAINING ALERT: IEHP Covered BHT Provider Webinar Invitation12/01IEHP Covered BHT
TRAINING ALERT: IEHP Covered BH Provider Webinar Invitation12/01IEHP Covered BH
Submit your 2024 Provider Policy and Provider Manual Acknowledgement of Receipt12/01All IEHP Providers 
DHCS EVV Office Hours – December 11th12/01EVV Impacted Providers and Individual Nurse Providers 
REMINDER! Diversity, Equity, and Inclusion Training-Now Available Online!12/01All IEHP Providers & IPAs
Two DHCS EVV Updates Coming In 2024!12/01EVV Impacted Providers and Individual Nurse Providers 

TITLEDATERECIPIENTS
TRAINING ALERT: IEHP Covered Vision Provider Webinar Invitation11/30IEHP Covered Vision
November 2023 Pharmacy & Therapeutics Update11/30All IEHP Providers
Equity and Practice Transformation (EPT) Program Update11/30All EPT Program Applicants
REVISED - UM Authorization Guidelines11/29All IPAs, Medical Directors, BHT and Behavioral Health Providers
TRAINING ALERT: IEHP Covered PCP Webinar11/27IEHP Covered PCPs
Urgent Care + Wellness Quality Incentive Program - Billing Guidance11/21IEHP Medi-Cal Urgent Care Providers 
AI First Annual Healthcare Conference11/20All IEHP Providers
REMINDER! Diversity, Equity, and Inclusion Training: Now Available Online!11/20All IEHP Providers
IEHP Capitation Reports Only Available Online - Effective November 202311/20All PCPs
UPCOMING: Emergency Instructions Survey - Specialists11/17All Specialists
IMPORTANT MESSAGE: Medi-Cal Renewal Process11/16All PCPs, IPAs, Specialists and BH Providers
Thanksgiving Day Holidays11/16All IEHP Providers
UPCOMING - Emergency Instructions Survey - PCP11/16All PCPs
UPCOMING - Emergency Instructions Survey - BH11/16All BH Providers
ICF/DD and Subacute Care Facilities – Plan Benefit effective January 1, 202411/15All IEHP Providers
2023 IEHP Direct Stars Incentive Program - Data Submission Deadlines!11/15IEHP Direct D-SNP PCPs
Vibrant Health Card: 2024 Over-the-Counter Benefit for IEHP DualChoice Members11/13IEHP DualChoice PCPs and Medicare IPAs
IPA Monthly Interim Provider and EDI Manual Changes11/09IPA Administrators
ACTION REQUIRED - Provider  Vaccine Barriers Survey11/08All Medi-Cal PCPs
DHCS EVV Office Hour - January 1, 202411/07EVV Impacted Providers and Individual Nurse Providers
Required! Adult & Youth Screening & Transition of Care Tools Webinar: December 4, 202311/03All BH Providers
Veteran's Day Holiday - November 10th11/03All IEHP Providers
IEHP Partnership with Transtreme11/02IEHP Direct PCP Providers
Train New Trainers (TNT) Fellowships - Primary Care Psychiatry (PCP) and Addiction Medicine (PC-TEAM)11/02All PCPs, Peds and Obs
2023 IEHP Direct Stars Incentive Program - Data Submission Deadlines!11/01IEHP Direct D-SNP PCPs
REVISED - UM Authorization Guidelines11/01All IPAs, Medical Directors and BH Providers
Medicare P4P IEHP Direct - Blood Pressure Control Billing Guidance11/01IEHP Direct DualChoice PCPs

TITLEDATERECIPIENTS
REMINDER - ACTION REQUIRED: Dementia Care Aware Cognitive Health Assessment Training on November 9th10/31All Medi-Cal PCPs
Diversity, Equity, and Inclusion Training: Now Available Online!10/30All IEHP Providers
DHCS EVV Office Hour - November 3rd10/27EVV Impacted Providers and Individual Nurse Providers
Updates to Global Quality P4P Preventive Care Rosters10/27Medi-Cal PCPs
Updates to Global Quality P4P Preventive Care Rosters10/27Medi-Cal IPAs
UPDATE: APL 23-007: Telehealth Services - Link to DHCS Form10/26All Providers and IPAs
Follow Up - Adult and Youth Screening and Transition of Care Tools Webinar10/26All BH Providers
APL 22-025 Dementia Care Aware to Bill Code 1494F for Medi-Cal Members10/25Medi-Cal PCPs
ACTION REQUIRED: Dementia Care Aware - Cognitive Health Assessment Training on November 9th10/25Medi-Cal PCPs
APL 23-007 Telehealth Services10/25All Providers and IPAs
REMINDER: Month End IEHP Outbound 834 File Update10/25IEHP 834 Trading Partners
Help Protect Your Members Against the Flu10/23All PCPs and IPAs
Dementia Care Aware - Cognitive Health Assessment Training10/20All PCPs
AI First Annual Healthcare Conference10/20All IEHP Providers
REMINDER: IEHP Transportation Services - Call the Car10/19All Hospitals, SNFs and Dialysis Centers
IMPORTANT UPDATES: Medi-Cal Modifiers GN, GO, GP, CO and CQ Terming10/18Physical, Occupational and Speech Therapy Providers
Updates re - FDA Improved Single-Dose Formula Covid Vaccine10/17All PCPs and IPAs
Important - 90670 Immunization (Pneumococcal Conjugate Vaccine) Info10/17All PCPs
IEHP Joins Covered California in 2024!10/16All PCPs, Specialists and BH Providers
ACTION REQUIRED: Prop 56/Directed Payment Codes G9919 and G992010/16Medi-Cal PCPs
ACTION REQUIRED: Prop 56/Directed Payment Codes G9919 and G992010/16Medi-Cal IPAs
Flu Vaccine Letter to Providers10/13All PCPs, OB/GYNs and IPAs
Change to Quarterly Workplan Requirements for Over and Under Utilization10/13All IPAs
NEW - IEHP Provider Website Launch and Provider Portal Refresh10/12All IEHP Providers
NEW - IEHP Provider Website Launch and Provider Portal Refresh10/12All IPAs
NOW AVAILABLE: Equity and Practice Transformation (EPT) Program Application10/11Select Medi-Cal PCPs and IPAs
HIV Interprofessional Symposium10/11All PCPs, Specialists & IPAs
Medicare Managed Care Manual: Special Needs Plans Updates on Health Risk Assessment Requirement10/10Medicare IPAs
Portal Updates - NEMT PCS Form Changes10/10All Providers
RETIRED - Augmented Reimbursement for Family Planning Services10/10All Medi-Cal IPAs
Portal Updates: ADHD Roster Removal, Hospital/SNF Visit Data & NEMT PCS Form Change10/09All PCPs
REMINDER: Bi-Annual Behavioral Health Treatment (BHT/QASP) Training Webinar – October 26th10/09All BHT Providers
REMINDER: Bi-Annual Behavioral Health Training Webinar - October 25th10/09All BH Providers
Reminders About Medi-Cal Redetermination10/09All PCPs, Specialists, BH Providers & IPAs
UPCOMING - After Hours Access Survey - (GQ P4P Measure for Medi-Cal PCPs)10/06All PCPs & BH Providers
Please Join Us! Equity & Diversity Month Events10/04All PCPs, BH and BHT Providers
IPA Monthly Interim Provider Manual Changes10/03IPA Administrators
CORRECTION: Medicare P4P Programs – IMPORTANT CHANGES for 202410/03IEHP Direct D-SNP Primary Care Physicians (PCPs)
2023 Appointment Availability Survey - 2nd Wave10/03Select BH Providers & Psychiatrists
2023 Appointment Availability Survey - 2nd Wave10/03Select Specialists, Ancillary Providers & IPAs
2023 Appointment Availability Survey - 2nd Wave10/03Select PCPs & IPAs
Medicare P4P Programs – IMPORTANT CHANGES for 202410/02IEHP Direct D-SNP Primary Care Physicians (PCPs)
Bi-Annual Behavioral Health Training Webinar - October 25th10/02All BH Providers
Bi-Annual Behavioral Health Treatment (BHT/QASP) Training Webinar - October 26th 10/02All BHT/QASP Providers

 

TITLEDATERECIPIENTS
CORRECTION - Provider Website Redesign and Provider Portal Refresh09/29All IEHP Providers
New DHCS Drug Use Review (DUR) Board Educational Articles 09/29All IEHP PCPs, All IEHP Pharmacy Providers
Required! Adult and Youth Screening and Transition of Care Tools Webinar - October 6th OR 9th09/28All BH Providers
Month-End IEHP Outbound 834 File Update09/27All 834 Trading Partners
2023 Global Quality P4P Program – Data Submission Deadlines!09/26Medi-Cal PCPs
Equity and Practice Transformation (EPT) Program FAQs, Links & PowerPoint09/26Medi-Cal PCPs
Access Standards – Appointment Availability - PCP & OB 09/25All PCPs & OB/GYNs
2023 Member Language Demographics Survey Results - Free Interpreter Services Available 09/25All Providers
REMINDER - 2023 Urgent Care + Wellness Quality Incentive Program – Kickoff Meeting! 09/25Medi-Cal Urgent Care Providers
DHCS EVV Office Hours – October 5th, 10th & 27th09/22EVV Impacted Providers and Individual Nurse Providers
AB 1797: Providers Required to Enter All Immunizations & TB Tests in CAIR209/22All PCPs & IPAs
Heartbeat! Provider Newsletter is Now Available Online09/21All IEHP Providers
Bicillin® L-A shortage in California09/20IEHP PCPs, OB/GYNs and Family Planning Providers
UPDATE - Provider Website Redesign and Provider Portal Refresh09/20All IEHP Providers
IEHP Text Campaign to Engage Members with their Primary Care Physicians09/19IEHP Direct PCPs
Dementia Care Aware – Cognitive Health Assessment Training on September 26th09/19All PCPs and IPAs
SoCalDocJobs.com Free Site for Providers to Post Jobs and Find Candidates09/19ALL PCPs & Specialists
IE-CHI Virtual Health Education Forum - September 19th09/15ALL PCPs & IPAs
Revised UM Authorization Guidelines09/15All IPAs
2023 Urgent Care + Wellness Quality Incentive Program – Kickoff Meeting!09/15Medi-Cal Urgent Care Providers
CORRECTION - Access Standards – Appointment Availability – Well Women09/14All Specialists
NOW AVAILABLE - Equity and Practice Transformation (EPT) Provider Directed Payment Program Application09/13IEHP Medi-Cal PCPs
Access Standards – Appointment Availability - Specialists09/13All Specialists
Access Standards – Appointment Availability - BH09/13All Behavioral Health Providers
REMINDER - Medication Reconciliation Letter Available in Provider Portal09/11All Medi-Cal PCPs
REMINDER - Dilated Retinal Exam (DRE) for Members who have Diabetes09/11All PCPs & Vision Providers
2023 Urgent Care + Wellness Quality Incentive Program Release09/08All Medi-Cal Urgent Care Providers
IPA Monthly Interim Provider Manual Changes09/08All IPAs
2023 Vision Provider Member List09/08Vision Providers
Invitation to Equity Practice & Transformation Payments Program – Information Session and Dinner09/07IEHP Medi-Cal PCPs
August 2023 Pharmacy and Therapeutics Update09/06All IEHP PCPs, All IEHP Pharmacy Providers
IEHP’s Annual DHCS Audit – Your Office May Be Visited by a DHCS Auditor 09/06Medi-Cal PCPs & IPAs

Dementia Care Aware - Cognitive Health Assessment Training on September 14th and September 26th

09/05ALL PCPs & IPAs
URGENT: Recalls, Market Withdrawals & Safety Alerts, August 202309/01All IEHP PCPs, All IEHP Pharmacy Providers

 

 

TITLEDATERECIPIENTS
UM Department Availability08/30All PCPs, Specialists & BH Providers
REMINDER - 2023 Global Quality P4P Program – Best Practices Meeting!08/29GQ P4P Participating PCPs
DELAY - CMS Preclusion List - September08/29All Medicare IPAs
New DHCS Drug Use Review (DUR) Board Educational Articles08/29All PCPs, OBs & BH Providers
Labor Day Holiday – September 4th 08/28All IEHP Providers & IPAs
DHCS EVV Office Hours – September 7th, 12th & 29th 08/28EVV Impacted Providers and Individual Nurse Providers
Month-End IEHP Outbound 834 File Update 08/28IEHP 834 Trading Partners
Correction: Care Management Medi-Cal Care Coordination File Review Tool08/25Medi-Cal IPAs
Member Services Appointment Center08/25All IEHP Medi-Cal PCPs
Correction - Continuity of Care - Notice of Authorization Letter Template08/25All Medicare IPAs
REVISED - UM Authorization Guidelines08/25All IPAs and Medical Directors
REMINDER: Provider Preventable Conditions (PPC) – Reporting Requirements08/24All Providers, IPAs, Contracted Hospitals, and Ambulatory Surgical Centers
Community Health Worker (CHW) Provider Incentive Webinar - September 12, 202308/23All Medi-Cal PCPs
BenefitsCal.Com - New Hub For All State Benefits08/22All PCPs, Specialists & BH Providers
Claims Processing during State of Emergency08/20All IEHP Pharmacy Providers
Written Consent Required - Submitting Appeals On Behalf of a Medi-Cal Member08/17All Medi-Cal PCPs
Behavioral Symptoms in Dementia Webinar in August08/17All PCPs & IPAs
Updated: Continuity of Care- Notice of Authorization Letter Template08/16All Medicare IPAs
Medicare P4P IEHP Direct – Blood Pressure Control Billing Guidance08/16IEHP Direct DualChoice PCPs – Billing Department

NEW - IEHP Rx Pharma Data IPA File Formatting Changes

08/16All PCPs & EDI Partners
NEW - IPA Medical Record Validation Audit Notification08/15All Medi-Cal IPAs
2023 Premiere Clinical Psychopharmacology Conference08/14All PCPs & Psychiatrists
REMINDER - Enhanced Care Management Available for Members08/14All Medi-Cal PCPs & IPAs
2023 Global Quality P4P Program – Best Practices Meeting on Sept. 6th08/14All Medi-Cal PCPs
Action Required 2023 GQ P4P Program Provider Directory Verification08/11All Medi-Cal PCPs
Doula Services - Now a Covered Benefit for Members08/11All PCPs, OB/GYNs and BH Providers
NEW - Member Eligibility Now Includes SOGIE Data08/11All IEHP Providers
Health & Human Services Grants Available!08/11All PCP, Specialists, BH & IPAs
ACTION REQUIRED – New Interdisciplinary Care Plan Sharing Process08/11Medicare IPAs
New IEHP Inbound Encounter Data Validity and Inbound Timeliness Reports08/11IEHP Encounter Data Trading Partners
Care Management Medi-Cal Care Coordination File Review Tool08/11All Medi-Cal IPAs
Comprehensive Practice Optimization Workshop08/09Riverside County PCP's
URGENT - Corrected Claims Submitted via Provider Portal Denying as Duplicates08/04All Behavioral Health & Vision Providers
CORRECTION - Updated Medi-Cal Nondiscrimination Notice and Taglines08/02All Medi-Cal IPAs
URGENT: Recalls, Market Withdrawals & Safety Alerts, July 202308/01All IEHP PCPs, All IEHP Pharmacy Providers
ACTION REQUIRED - Submit NEMT - PCS Forms for Dialysis Members08/01All Dialysis Center
IEHP Quality Hospice Network Update08/01PCPs, Hospitals, SNFs, Home Health, My Path Palliative Care Providers
URGENT - IEHP Outbound Monthly 834 File Delay08/01All EDI Partners

TITLEDATERECIPIENTS
REQUIRED - HIPAA Compliant Telehealth Platforms - Effective August 10th!07/31All PCPs, Specialists, BH, BHT Providers & IPAs
UPDATE - Navigating The New Preventive Care Reports07/28All Global Quality P4P PCP Participants

2023 Appointment Availability Survey

07/28All Behavioral Health Providers
2023 Appointment Availability Survey07/28All PCPs & IPAs
2023 Appointment Availability Survey07/28All Specialists, Ancillary & IPAs
Reminder: Utilize Member Additional Contact Information for Medi-Cal Renewal Outreach!07/28All PCPs, Specialists & BH Providers
New DHCS Drug Use Review (DUR) Board Educational Articles07/27All Medi-Cal PCPs & Specialists
DHCS EVV Office Hours – August 7th, 25th and 30th07/25EVV Impacted Providers and Individual Nurse Providers
Month-End IEHP Outbound 834 File Update07/25IEHP 834 Trading Partners
Accessible Clinics Program 202307/24All PCPs & Specialists
Cognitive Health Assessment Training - July 25th07/24All PCPs
Global Quality P4P Program (for PCPs) – 2023 Program Guide Update07/20IEHP – Global Quality P4P PCP Participants
Updated Nondiscrimination Notice and Taglines07/18All IPAs
Global Quality P4P Program (for IPAs) – 2023 Program Guide Update07/18All Medi-Cal IPAs
Three Wildfires in Riverside County – Possible Impact to Member Care07/17All Riverside County Providers
IPA Monthly Interim PM Changes07/13All IPAs
RESOLVED: DualChoice (HMO D-SNP): Known Billing Issue07/07All IEHP Pharmacy Providers
DualChoice (HMO D-SNP): Known Billing Issue07/06All IEHP Pharmacy Providers
Maintenance Alert - SFTP Not Accessible This Weekend July 7th - 9th07/06IPAs, Hospitals & Trading Partners
UPDATES: 2023 IEHP Direct Stars Incentive Program Guide07/06IEHP Direct D-SNP Primary Care Providers (PCPs)
New UM Authorization Guidelines07/05All IPAs and Medical Directors
Dementia Care Aware Cognitive Health Assessment Training07/05All PCPs and IPAs

TITLEDATERECIPIENTS
URGENT: Recalls, Market Withdrawals & Safety Alerts, June 202306/30All IEHP PCPs, All IEHP Pharmacy Providers
I-MEDIC and CMS Alerts: Providers Potential Inappropriate Billing06/30All Medicare IPAs
Revised UM Authorization Guideline06/30All IPAs, Medical Directors and Behavioral Health Providers
ACTION REQUIRED - 2023 Provider Satisfaction Survey begins July 5th!06/30All PCPs, Specialists, BH and IPAs
Three (3) New Community Supports Available for Members on July 1, 2023!06/29All PCPs, Specialists, BH and IPAs
NEW! Enhanced Care Management Reports Added to Provider Portal06/29IEHP Enhanced Care Management Providers
NEW! Preventative Care Combined Rosters and Reports06/29All Global Quality P4P PCPs
NEW: Populations of Focus Criteria for Enhanced Care Management Benefit06/27All Medi-Cal PCPs & IPAs
DHCS EVV Office Hours – July 6th, 11th, & 17th06/26All EVV Impacted Providers & Individual Nurse Providers
Independence Day Holiday – July 3rd AND July 4th06/26All IEHP Providers & IPAs
2023 Global Quality P4P Program – Provider Directory Verification06/22All Global Quality P4P PCPs
Medi-Cal Renewal Date Does NOT Override Member’s Eligibility Status06/15All Medi-Cal PCPs & IPA
Community Supports & Enhanced Care Management Webinar – July 12th!06/14All Community Supports, PCPs, Specialists, BH Providers
REMINDER - 2023 Global Quality P4P Program - CAIR2 Participation Requirement06/13All Global Quality P4P PCPs
Global Quality P4P PCP– 2023 Program Guide Update06/13All Global Quality P4P PCPs
Global Quality P4P IPA – 2023 Program Guide Update06/13All Medi-Cal IPAs
Dementia Care Aware Cognitive Health Assessment Training06/12All PCPs & IPAs
Juneteenth Holiday – Monday June 19th06/12All IEHP Providers and IPAs
URGENT! Recalls, Market Withdrawals & Safety Alerts, May 202306/09All IEHP PCPs, All IEHP Pharmacy Providers
URGENT! First Deadline for Medi-Cal Renewal is June 30th06/09All PCPs, Specialists, BH and Vision Providers
May 2023 Pharmacy & Therapeutics Update06/09IEHP Provider Network
2023 Underutilization Reports Available - Comp Diabetes Care HbA1c Testing Measure Replaced06/07All IPAs
ACTION REQUIRED - 2023 HIV/AIDS Specialist Survey06/07All IEHP Direct PCPs & Specialists
Updates to AB 1184 - Confidential Communication of Medical Information Involving Sensitive Services06/05All Medi-cal Providers & IPAs
IPA Monthly Interim PM Changes06/05All IPAs
REMINDER: DHCS APL 23-010 -Behavioral Health Treatment Coverage for Members Under the Age of 2106/05All BHT Providers
sFTP Critical Vulnerability Detected!06/02All IPAs, Hospitals & SNFs
New DHCS Drug Use Review (DUR) Board Educational Articles06/02All PCPs & OB/GYNs
REMINDER - AB 1184 Confidential Communication Request (CCR), Effective June 2, 202306/01Medi-Cal IPAs
Updated IEHP sFTP Retention Policy06/01EDI Trading Partners

 

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